With the increasing number of digital services and applications created for road users and the department staff to utilise, JPJ Sarawak deputy director Erick Jusiang states that JPJ Malaysia’s digitalisation efforts represent its transformation from manual to digital government service delivery.
However, in a state like Sarawak that has yet to achieve 100 per cent Internet connectivity due to its vast and challenging topography, mobile applications and online services might not be enough to ensure that its services can reach everyone.
The need to enhance its accessibility to the people is not only to deliver services solely, but also to shift its overall public perception that goes beyond road taxes, driving licences and traffic summonses.
Read more : JPJ’s Continuous Service Digitalisation and Expansion
