The Iltizam Act drives civil service transformation by mandating digital systems, a 25% reduction in regulatory burden, one-in, one-out rules, and performance ratings. Innovation becomes a compliance necessity, compelling agencies to modernise workflows, cut bureaucracy, and deliver faster, data-driven, citizen-focused public services.
Sarawak is advancing digital inclusion through community-based digital centres, expanded connectivity infrastructure, and digital government platforms that collectively enhance communication, information access, and socio-economic participation across both urban and rural communities.